Returns

You can return your order within 14 days. The item should be unworn and with tags still attached. Please use the contact form to notify us that you want to return the item. We will then inform you on the return address. Please send us the track and trace so we know we can expect your return. 

When you return an item, please fill in the reason on the receipt that came with the package and the desired action (return, exchange, different size, other)

Once we've received your item, we will process your return (refund your amount) within 5 working days. 

Return policy

If you are not completely satisfied with your Avé online purchase, you may send it back to us for an exchange or a refund.

• You must use the contact form to notify us within 14 days of receiving the item.

• Return items must be received by Avé within 14 days of notifying and all return shipping costs are incurred at the expense of the customer.

• All merchandise returned must be unworn, unwashed, with the price tags intact. 

• Exchanges/Refunds are processed within 5 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/credits are processed.

• We do not refund return shipping costs. Return shipping costs will only be refunded when the return is a result of our error or damaged merchandise.

• We have the right to deny credits if the merchandise returned does not meet our return policy requirements.

• We are unable to refund any import tax/duty that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the EU.

If your item is damaged, faulty or you have a specific question regarding your return or exchange, please use the contact form to contact us.